Updated 2025.05.17
Technical Support Analyst
I am a technical support analyst with experience in ERP systems. I have supported ERP users across finance, HR, and inventory modules, resolved technical issues within SLA windows, and handled ticketing, remote access VPN (SOPHOS and CISCO), AV tech, and desktop support. I use tools like Oracle ERP, SCCM, Autopilot, Office 365, Zendesk, TeamViewer, AnyDesk, Sophos, and Zoom. I also have hands-on experience with AV tools such as Crestron, Polyc...