Updated 2026.05.20
Customer Support and Success Manager
Nine years in customer support, starting on the frontline and growing into team leadership and operations. I have built teams from scratch, coached agents into strong performers, designed QA programmes that actually worked, and owned CSAT and SLA targets across fast-moving environments. People and quality are what I care most about. I thrive in high-pace, high-expectation settings where things change quickly and someone needs to keep the team...