Updated 2026.05.18
B2B Support Team Manager
CS Team Lead with 7+ years of experience scaling support operations, building processes from scratch, and leading teams of up to 30+ FTEs. Currently leading B2B Customer Support function end-to-end, including hiring, process design, automation, and performance strategy. Strong focus on data-driven decision-making, CX optimization, and cross-functional collaboration with Product, Data, and Leadership teams.