Customer Service and Compliance Coordinator
2000-2800 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Vilnius
- UAB „AUDIFINA“
We are looking for a diligent, responsible and sociable person who will help ensure a smooth process of accepting new clients for the accounting department, coordinate the collection of necessary documentation and contribute to the implementation of customer knowledge and compliance procedures.
In this position, you will be an important link between clients, the accounting team and the Compliance Manager. You will not have to independently prepare or amend contracts - the main task will be to ensure that the necessary documents are submitted to and received from the client on time, they are properly signed, and all information and processes are coordinated.
The position is suitable for someone who wants not only to work with clients and documents, but also to gradually deepen their knowledge in the areas of money laundering and terrorist financing prevention and compliance.
In this position, you will be an important link between clients, the accounting team and the Compliance Manager. You will not have to independently prepare or amend contracts - the main task will be to ensure that the necessary documents are submitted to and received from the client on time, they are properly signed, and all information and processes are coordinated.
The position is suitable for someone who wants not only to work with clients and documents, but also to gradually deepen their knowledge in the areas of money laundering and terrorist financing prevention and compliance.
Responsibilities awaiting you:
- Communicate with existing and new clients of the accounting department in Lithuanian and English.
- Coordinate the process of accepting new clients.
- Inform clients about the necessary actions, documents and the progress of the process.
- Collect information and documentation necessary for customer knowledge and prevention of money laundering and terrorist financing.
- Perform an initial review of the information received, clarify missing or unclear data.
- Coordinate the submission of contracts and other documents to clients and their signing.
- Monitor that documents are submitted, signed and registered on time.
- Cooperate with the accounting department on granting the necessary authorizations to clients and other administrative issues.
- Perform client checks in the Ondato system.
- Consolidate, update and refine client data in CRM.
- Assist the Compliance Manager in administering daily compliance processes and documentation.
- Contribute to the periodic updating of client data and documents.
- Ensure that customer information is handled accurately, consistently and in accordance with established requirements.
- Contribute to the improvement of customer service, document management and compliance processes.
What do we expect from you
- Higher or higher education. We would consider education in law, finance, economics, business administration or similar fields as an advantage.
- Very good knowledge of Lithuanian and English, both verbally and in writing.
- Ability to communicate clearly, professionally and in a businesslike manner with clients.
- Attention to detail and ability to work with a large amount of information and documents.
- Responsibility, independence and ability to meet agreed deadlines.
- Ability to coordinate multiple tasks and monitor their implementation.
- Ability to handle client and company information securely and confidentially.
- Willingness to learn and deepen knowledge in the fields of customer knowledge, AML and compliance.
We would consider the following as an advantage:
- Experience in customer administration, financial services, accounting, law or compliance.
- Knowledge of customer knowledge principles, AML, KYC or sanctions checks.
- Experience working with customer management, document administration or verification systems.
- Ability to notice inconsistencies in information and ask the client specific additional questions.
We offer you:
- Opportunity to gain practical knowledge in the areas of customer knowledge, AML and compliance.
- Clear direction of professional growth and the opportunity to take on more responsibilities in the field of compliance over time.
- Hybrid work opportunities (3:2 model);
- Flexible start time (start from 7:00 - 9:00 and end of work respectively 16:00 - 18:00);
- Additional health insurance (after a probationary period);
- 3 trust days per year - time off when you feel unwell and cannot work, but it is not an official illness;
- Birthday-day off - because a celebration deserves a day off;
- Team building - for even better team bonding;
- Various events, holidays and gifts for employees;
Salary
2000-2800
€/mon.
gross
Salary is negotiable, depending on the candidate's competence and experience.
We will inform only selected candidates. Confidentiality is guaranteed.
Salary is negotiable, depending on the candidate's competence and experience.
We will inform only selected candidates. Confidentiality is guaranteed.
Work place
UAB „AUDIFINA“
UAB "Audifina" provides services in audit, accounting, taxation, consulting and financial management. Fostering the values of humanity, ambition and proactivity.
information about UAB „AUDIFINA“
3643 €
Avg. salary gross
(69% higher than LT average)
96
Number of employees
3-5 mln. €
Revenue 2024 y.
Distribution of employees by salary (before taxes):
25% earn up to
2351 €
25% earn
2351-3329 €
25% earn
3329-4300 €
25% earn more than
4300 €