Customer Service Manager

Customer and internal query handling:
📌 Telephone customer consultation about the products provided and registration processes.
📌 Ensuring the proper registration and customer service process at all stages.
📌 Ensuring the quality of the services provided and constantly increasing customer satisfaction during the registration process.
📌 Receiving and processing inquiries by e-mail (working in the query management system).
📌 Monitoring the status of applications and informing customers about the progress of their consideration.
📌 Collection and processing of documents related to the registration of road tolls.
📌 Control of document transfer deadlines.
📌 Administration of equipment issuance, preparation of equipment transfer-acceptance acts.
📌 Administration of equipment returns.
📌 Preparation of equipment for shipment to partners.
📌 Timely informing applicants about the need to provide the data required for registration.
📌 Cooperation with other departments (operational support, sales, IT) to ensure timely processing of applications.

Teamwork:
📌 Participation in training and team meetings, product training.
📌 Performing other tasks within the scope of duties.
📌 Ensuring timely completion of tasks.
📌 Compliance with internal rules.
📌 Maintaining a tidy workplace.

Product and procedure knowledge:
📌 Regular updating of knowledge about the company's products and procedures.
📌 Ensuring accuracy and relevant information for customers.
📌 Responsibility for the security of processed data.

Working with systems:
📌 Using CRM, ZOHO systems for customer relationship management.
📌 Working with other tools supporting customer service processes (document converters, supplier portals).

🔹 Attention to detail
🔹 Responsibility
🔹 Proactive approach to solving assigned tasks
🔹 Desire to improve and grow
🔹 Readiness to work with a large amount of information
🔹 Flexibility in communication / ability to adapt when communicating with others
🔹 Microsoft Office skills
🔹 English language knowledge at a communicative level

✨ Teamwork and a positive environment.
✨ Additional health insurance (after 6 months of work).
✨ Compensation for sports through the Stebby platform (after a trial period).
✨ Possibility of working in a hybrid way (after a trial period).
✨ Various team events - we work and have fun together!

1670 €/mon. gross
+ 10% KPI bonus after the trial period ends