Customer Service Manager
1677-2077 €/mon.
gross
CVbankas.lt calculator data.
Full-time
Kaunas
- Acme įmonių grupė
As a Customer Service Manager, you will:
- You will work in the Kaunas customer service center and be the first point of contact for customers, ensuring professional and smooth service.
- You will consult customers on IT and consumer electronics repair issues by phone and e-mail, help them find the most suitable solutions and provide all the necessary information about the repair process.
- You will accept warranty and non-warranty goods for repair, issue repaired devices to customers and coordinate their shipment.
- You will work with the cash register and bank terminal, administer payments and related documentation.
- You will take care of packing, unpacking and smooth administration of goods in the customer service center.
We hope you:
- You have experience in customer service.
- You have knowledge of IT equipment and consumer electronics.
- You are customer-oriented and have excellent communication skills.
- You are prompt, able to plan your work independently and have attention to detail.
- You have good English language skills (knowledge of Russian is a great advantage).
- You have a university or higher education.
We offer:
- Flexible work environment. We work in a hybrid way – we combine work from the office and from home. We also provide the opportunity to work from any country in the European Union for up to 30 days a year.
- Professional growth opportunities. Growth is supported by our mentoring program, in which experienced experts in their field share their experience and knowledge. We improve ourselves in training, conferences and community “Community hours” meetings. Working in a large group of companies gives us broad career and growth opportunities.
- Attention to your well-being. We provide all employees with additional health insurance and the opportunity to use the help of emotional health specialists through visipsichologai.lt.
- Community initiatives and meaningful involvement. Every month, colleagues join the “Acme cup” challenges – from sports to team activities, and also enjoy the events of the “Žalgirio arena” from our VIP box. Public Institution "Acme Geri darbai" organizes various social projects and involves everyone who wants to contribute to creating a happier society.
- Work location: Kaunas Customer Service Center (Nordic Business Center, Savanorių pr. 194, Kaunas, working hours 9:00-18:00).
Salary
1677-2077
€/mon.
gross
The offered salary is from 1677-2077 EUR before taxes.
The offered salary is from 1677-2077 EUR before taxes.
Work place
Acme įmonių grupė
Acme Group is a 30-year-old Lithuanian capital group of companies, which unites more than 30 companies operating in the Baltic States. The group unites such companies as ACC Distribution, AVAD Baltic, Acme Solar Group, Servisa ICT, Acme Film, Acme Valda, Acme NT, etc. Among the business areas developed by the group of companies with a turnover of almost 600 million euros are wholesale trade in electronic equipment, sustainable energy development, real estate project development, film production and distribution, etc. Over 400 jobs have been created in the group of companies.
Servisa ICT is a company of Acme Group, which brings together professionals in its field, and provides electronic equipment repair and maintenance services in Lithuania. Servisa ICT is also famous for being an authorized and official maintenance center for Asus, Dell, LG and other world-famous brands in the information and communication technologies (ICT) sector.
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Servisa ICT is a company of Acme Group, which brings together professionals in its field, and provides electronic equipment repair and maintenance services in Lithuania. Servisa ICT is also famous for being an authorized and official maintenance center for Asus, Dell, LG and other world-famous brands in the information and communication technologies (ICT) sector.
information about Acme įmonių grupė
4122 €
Avg. salary gross
(91% higher than LT average)
60
Number of employees
3-5 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2856 €
25% earn
2856-3636 €
25% earn
3636-5330 €
25% earn more than
5330 €